Privacy Policy

Introduction

Dehouche S.A. (“Dehouche,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website dehouche.com and use our luxury travel planning services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

Information We Collect

Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

  • Submit an enquiry or contact form on our website
  • Request a travel consultation or itinerary
  • Book travel arrangements through us
  • Subscribe to our newsletter or mailing list
  • Communicate with us via email, telephone, or other channels

This information may include your name, email address, postal address, telephone number, passport details, travel preferences, dietary requirements, health or mobility information relevant to your trip, payment information, and any other details you choose to share with us in connection with planning your travel.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including your IP address, browser type and version, operating system, referring URLs, pages viewed, time and date of your visit, time spent on pages, and other diagnostic data.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and to improve your browsing experience. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function properly.

How We Use Your Information

We use the personal information we collect for the following purposes:

  • To plan, arrange, and deliver your travel itinerary and related services
  • To communicate with you about your travel arrangements, enquiries, and requests
  • To share your information with hotels, airlines, guides, transport providers, and other third-party suppliers necessary to fulfil your booking
  • To process payments and manage our financial records
  • To send you marketing communications, where you have opted in to receive them
  • To improve our website, services, and customer experience
  • To comply with legal and regulatory obligations
  • To protect our rights, your safety, and the safety of others

Sharing Your Information

We may share your personal information with the following categories of third parties:

  • Travel suppliers and partners: Hotels, airlines, ground transport providers, local guides, experience providers, and other service partners in the destinations you visit, as necessary to deliver your itinerary.
  • Payment processors: Secure third-party payment providers who process transactions on our behalf.
  • Technology providers: Website hosting, email, analytics, and customer relationship management platforms that help us operate our business.
  • Legal and regulatory authorities: Where required by law, regulation, legal process, or enforceable governmental request.

We do not sell your personal information to third parties.

International Data Transfers

As a travel company operating across South America and serving clients worldwide, your personal information may be transferred to and processed in countries outside your country of residence, including Brazil, Switzerland, and other countries where our partners and suppliers are located. We take reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy wherever it is processed.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your information is no longer required, we will securely delete or anonymise it.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate or incomplete information
  • The right to request deletion of your personal information
  • The right to restrict or object to our processing of your information
  • The right to data portability
  • The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Dehouche S.A. Leblon, Rio de Janeiro, Brazil Email: contact@dehouche.com Website: www.dehouche.com